{"id":224498,"date":"2024-10-19T14:35:13","date_gmt":"2024-10-19T14:35:13","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-en-iso-410122018\/"},"modified":"2024-10-25T08:20:54","modified_gmt":"2024-10-25T08:20:54","slug":"bs-en-iso-410122018","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-en-iso-410122018\/","title":{"rendered":"BS EN ISO 41012:2018"},"content":{"rendered":"

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: \u00b7 essential elements in FM sourcing processes; \u00b7 FM roles and responsibilities in sourcing processes; \u00b7 development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: \u00b7 strategic processes related to service and support functions for the core business; \u00b7 development of FM strategies; \u00b7 development of facility service provision agreements covering both public and private service demand and internal and external production\/delivery options; \u00b7 development of FM information systems; \u00b7 FM education and research; \u00b7 organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nNational foreword <\/td>\n<\/tr>\n
4<\/td>\nEuropean foreword <\/td>\n<\/tr>\n
7<\/td>\nForeword <\/td>\n<\/tr>\n
8<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\n1 Scope
2 Normative references
3 Terms and definitions
4 Sourcing strategy and understanding the core business context
4.1 Sourcing strategy <\/td>\n<\/tr>\n
11<\/td>\n4.2 Strategic, tactical and operational level
4.2.1 General
4.2.2 Strategic level
4.2.3 Tactical level <\/td>\n<\/tr>\n
12<\/td>\n4.2.4 Operational level
5 Sourcing process in FM
5.1 Process flow chart <\/td>\n<\/tr>\n
13<\/td>\n5.2 Identify and analyse current and future needs and expectations <\/td>\n<\/tr>\n
15<\/td>\n5.3 Translate needs into requirements
5.4 Determine the service levels <\/td>\n<\/tr>\n
17<\/td>\n5.5 Identify service delivery options <\/td>\n<\/tr>\n
18<\/td>\n5.6 Business case development and analysis
5.6.1 General
5.6.2 Financial considerations
5.6.3 Investment strategy <\/td>\n<\/tr>\n
19<\/td>\n5.6.4 Estimate costs and added value
5.6.5 Pricing strategy <\/td>\n<\/tr>\n
20<\/td>\n5.6.6 Risk analysis <\/td>\n<\/tr>\n
21<\/td>\n5.6.7 Different levels of agreement
5.6.8 Project strategy
5.6.9 Establish a business case for service options <\/td>\n<\/tr>\n
22<\/td>\n5.7 Select preferred sourcing\/service delivery option <\/td>\n<\/tr>\n
23<\/td>\n6 Facility service provision
6.1 Principle options <\/td>\n<\/tr>\n
24<\/td>\n6.2 Internal service provision
6.3 External service provision <\/td>\n<\/tr>\n
25<\/td>\n7 Main characteristics of FM agreements
7.1 General <\/td>\n<\/tr>\n
26<\/td>\n7.2 Essential components
7.2.1 Term
7.2.2 Subcontracting
7.2.3 Allocation of management responsibility and communication <\/td>\n<\/tr>\n
27<\/td>\n7.2.4 Service levels agreements (SLAs)
7.2.5 Termination of contracts
7.3 Agreement structure and content
8 Common considerations in agreements
8.1 Flexibility
8.2 Performance criteria <\/td>\n<\/tr>\n
28<\/td>\n8.3 Information responsibilities
8.4 Reporting and auditing procedures
8.5 Continuous improvement, best practice and innovation
8.6 Asset replacement and project activity
8.7 Communication
8.8 Regulations <\/td>\n<\/tr>\n
29<\/td>\n8.9 Corporate standards
8.10 Termination of agreements
9 Preparation and development of an agreement
9.1 General <\/td>\n<\/tr>\n
30<\/td>\n9.2 Preparation phase
9.3 Pre-qualification phase
9.4 Tender\/negotiation phase
9.5 Agreement preparation phase
9.6 Signature phase
9.7 Implementation phase
9.7.1 Mobilization phase <\/td>\n<\/tr>\n
31<\/td>\n9.7.2 Validation phase
9.7.3 Operational phase
9.7.4 Termination phase
10 Measure service provision performance
10.1 General <\/td>\n<\/tr>\n
32<\/td>\n10.2 Measuring effectiveness
10.3 Outputs <\/td>\n<\/tr>\n
33<\/td>\nAnnex A (informative) Example of requirements for a service <\/td>\n<\/tr>\n
34<\/td>\nAnnex B (informative) Example of business case content <\/td>\n<\/tr>\n
35<\/td>\nAnnex C (informative) Structure of an agreement \u2014 General clauses <\/td>\n<\/tr>\n
48<\/td>\nAnnex D (informative) Service level agreements \u2014 Benefits, preparation and structure of an agreement (SLA clauses) <\/td>\n<\/tr>\n
60<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Facility management. Guidance on strategic sourcing and the development of agreements<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2018<\/td>\n62<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":224502,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[78,2641],"product_tag":[],"class_list":{"0":"post-224498","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-10","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/224498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/224502"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=224498"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=224498"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=224498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}