| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 5<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 6<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | 4 Compulsory requirements 4.1 Compulsory requirements for service providers <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | 4.2 Compulsory requirements for man power management <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 4.3 Compulsory requirements of insurances 4.4 General requirements for the service provider and its eventual subcontractors <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 5 Recommended requirements 5.1 General 5.2 Quality and environmental management systems 5.3 Quality management and control systems <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 5.4 Customer satisfaction management 5.5 Service chart adoption 5.6 Customers complaints management <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 5.7 Company operation chart 5.8 Operational Log <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 5.9 Planned maintenance program 5.10 Constant performance control by the service provider during the fulfilment of the service <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 6 Contents of the contract 6.1 General 6.2 Description of the subject of the contract and parameters defining the services <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 6.3 Service account 6.4 Conditions and methods for the price adjustment 6.4.1 General 6.4.2 Price adjustment because of the inflation rate <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 6.4.3 Price adjustment because of quantitative growth of the services 6.4.4 Price adjustment because of qualitative growth of the services <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 6.5 Service provider and Administration duties <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 6.6 Methods to survey and measure the services parameters 6.7 Ways to survey and challenge contract deviations and defaults <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 6.8 Methods of technical and economical evaluation of the contract deviations and defaults <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 6.9 Sanctions application for contract deviations and defaults and consequent duties for the service provider <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 7 Methods to survey the possession and\/or the adoption of compulsory and recommended requirements <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | Annex A (informative) Check list of the Service provider and of the Service provider manpower requirements <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" BS EN 16250-1. Levels of performance and acceptance for street cleaning and municipal waste management services. Part 1. General requirements<\/b><\/p>\n |