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BS ISO 17258:2015

BS ISO 17258:2015

$189.07

Statistical methods. Six Sigma. Basic criteria underlying benchmarking for Six Sigma in organisations

Published By Publication Date Number of Pages
BSI 2015 50
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This International Standard describes a methodology for establishing the level of quality, performance, and productivity of processes, products, and services according to Six Sigma principles. It is applicable to all sectors (industries, services, administration, etc.) and to all types of organizations, whether it is already involved in an improvement programme such as Six Sigma, Lean, or not. In particular, it can be used to initiate a Six Sigma programme by providing a selection of improvement projects.

NOTE The focus of this methodology is on criteria, measures, measurement process, and comparison process. The results can then be used to identify good practices of benchmarking.

PDF Catalog

PDF Pages PDF Title
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviations
12 5 General considerations on benchmarking
5.1 Objectives and framework
5.1.1 Objective
5.1.2 Framework
6 Benchmark
13 6.1 Overview and requirements for the criteria
6.1.1 Types and description of criteria
6.1.2 Requirements for criteria
6.2 Overview and requirements for the measures
6.2.1 Scope of measures
14 6.2.2 Generic measures
18 6.2.3 Industry specific measures
19 6.2.4 Summary of measures
20 7 Benchmarking
7.1 Objective establishment step
7.2 Measurement step
7.2.1 Data collection
21 7.2.2 Data arrangement
7.2.3 Data quality validation
7.3 Controlling the quality of the measurement results
7.3.1 Precision
7.3.2 Consistency
7.3.3 Up-to-date
7.4 Comparison step
7.5 Internal benchmarking
22 7.5.1 Historical benchmarking
7.5.2 Functional benchmarking
7.5.3 I/O benchmarking
7.6 External benchmarking
7.7 Supply chain benchmarking
7.7.1 Benchmarking in an organization
23 7.7.2 Benchmarking in a supply chain
7.8 Six Sigma project selection
8 Interface with other types of benchmarking
25 AnnexĀ A
(informative)

Three dimensions of benchmarking

26 AnnexĀ B
(normative)

Table of criteria (generic)

28 AnnexĀ C
(informative)

Table of criteria with examples of results

30 AnnexĀ D
(normative)

Table of criteria for the food processing industry

32 AnnexĀ E
(normative)

Table of criteria for the automotive industry

34 AnnexĀ F
(normative)

Table of criteria for the retail banking industry

37 AnnexĀ G
(normative)

Table of criteria for clothing and leather industry

39 AnnexĀ H
(normative)

Table of criteria for the telecoms industry

41 AnnexĀ I
(normative)

Table of criteria for the hotel business

43 AnnexĀ J
(normative)

Table of criteria for the retail business

45 AnnexĀ K
(informative)

Example from the poultry industry

47 Bibliography

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BS ISO 17258:2015
$189.07