BS EN 15838:2009:2010 Edition

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Customer contact centres. Requirements for service provision

Published By	Publication Date	Number of Pages
BSI	2010	34

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Categories: 03.080.30 - Services for consumers, BSI

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Description

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.

This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

Additional information

Status	Withdrawn
Title	Customer contact centres. Requirements for service provision
Publisher	BSI
Committee	SVS/0
Pages	34
Publication Date	2010-06-30
Withdrawn Date	2017-08-16
Replaced By	BS EN ISO 18295-1:2017, BS EN ISO 18295-2:2017
ISBN	978 0 580 71319 4
Standard Number	BS EN 15838:2009
Identical National Standard Of	EN 15838:2009
Descriptors	Information exchange, Quality assurance, Personnel, Measurement, Training, Communication skills, Job specification, Data processing, Organizations, Management, Recruitment, Consumer-supplier relations, Consumers, Communication processes, Consumer protection
ICS Codes	03.080.30 - Services for consumers

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BS EN 15838:2009:2010 Edition

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