{"id":352830,"date":"2024-10-20T00:54:40","date_gmt":"2024-10-20T00:54:40","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-19086-12016\/"},"modified":"2024-10-26T00:57:32","modified_gmt":"2024-10-26T00:57:32","slug":"bs-iso-iec-19086-12016","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-19086-12016\/","title":{"rendered":"BS ISO\/IEC 19086-1:2016"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
7<\/td>\nForeword <\/td>\n<\/tr>\n
8<\/td>\nIntroduction <\/td>\n<\/tr>\n
11<\/td>\n1 Scope
2 Normative references
3 Terms and definitions <\/td>\n<\/tr>\n
14<\/td>\n4 Symbols and abbreviated terms <\/td>\n<\/tr>\n
15<\/td>\n5 Overview of SLAs for cloud services <\/td>\n<\/tr>\n
16<\/td>\n6 Relationship between the cloud service agreement and cloud SLAs <\/td>\n<\/tr>\n
17<\/td>\n7 Cloud SLA management best practices
7.1 General
7.2 Design
7.3 Evaluation and acceptance <\/td>\n<\/tr>\n
18<\/td>\n7.4 Implementation and execution
7.5 Changes to the cloud SLA
8 The role of cloud service level objectives, cloud service qualitative objectives, metrics, remedies and exceptions in the cloud SLA
8.1 General
8.2 Metrics <\/td>\n<\/tr>\n
19<\/td>\n8.3 SLOs and SQOs
8.3.1 Service levels
8.3.2 Cloud service level objectives
8.3.3 Cloud service qualitative objectives <\/td>\n<\/tr>\n
20<\/td>\n8.4 Remedies and claims
8.4.1 Remedies
8.4.2 Claims process
8.5 Exceptions
9 Cloud SLA components
9.1 General
9.2 Covered services component
9.2.1 Description <\/td>\n<\/tr>\n
21<\/td>\n9.2.2 Relevance
9.3 Cloud SLA definitions component
9.3.1 Description
9.3.2 Relevance
9.4 Service monitoring component
9.4.1 Description
9.4.2 Relevance
9.4.3 Cloud service qualitative objectives
9.5 Roles and responsibilities component
9.5.1 Description <\/td>\n<\/tr>\n
22<\/td>\n9.5.2 Relevance
10 Cloud SLA content areas and their components
10.1 General
10.2 Accessibility content area
10.2.1 Accessibility component <\/td>\n<\/tr>\n
23<\/td>\n10.3 Availability content area
10.3.1 Availability component
10.4 Cloud service performance content area
10.4.1 General
10.4.2 Cloud service response time component <\/td>\n<\/tr>\n
24<\/td>\n10.4.3 Cloud service capacity component <\/td>\n<\/tr>\n
25<\/td>\n10.4.4 Elasticity component <\/td>\n<\/tr>\n
26<\/td>\n10.5 Protection of personally identifiable information (PII) content area
10.5.1 Protection of PII component <\/td>\n<\/tr>\n
27<\/td>\n10.6 Information Security content area
10.6.1 Information Security component <\/td>\n<\/tr>\n
28<\/td>\n10.7 Termination of service content area
10.7.1 Termination of service component <\/td>\n<\/tr>\n
29<\/td>\n10.8 Cloud service support content area
10.8.1 Cloud service support component <\/td>\n<\/tr>\n
31<\/td>\n10.9 Governance content area
10.9.1 Governance component <\/td>\n<\/tr>\n
32<\/td>\n10.10 Changes to the cloud service features and functionality content area
10.10.1 Changes to the cloud service features and functionality component <\/td>\n<\/tr>\n
33<\/td>\n10.11 Service reliability content area
10.11.1 General
10.11.2 Service resilience\/fault tolerance component <\/td>\n<\/tr>\n
34<\/td>\n10.11.3 Customer data backup and restore component <\/td>\n<\/tr>\n
35<\/td>\n10.11.4 Disaster recovery component <\/td>\n<\/tr>\n
36<\/td>\n10.12 Data management content area
10.12.1 General <\/td>\n<\/tr>\n
37<\/td>\n10.12.2 Intellectual property rights (IPR) component
10.12.3 Cloud service customer data component <\/td>\n<\/tr>\n
38<\/td>\n10.12.4 Cloud service provider data component
10.12.5 Account data component
10.12.6 Derived Data component <\/td>\n<\/tr>\n
39<\/td>\n10.12.7 Data portability component
10.12.8 Data deletion component <\/td>\n<\/tr>\n
40<\/td>\n10.12.9 Data location component <\/td>\n<\/tr>\n
41<\/td>\n10.12.10 Data examination component
10.12.11 Law enforcement access component
10.13 Attestations, certifications and audits content area
10.13.1 Attestations, certifications and audits component <\/td>\n<\/tr>\n
43<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. Cloud computing. Service level agreement (SLA) framework – Overview and concepts<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2016<\/td>\n48<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":352836,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-352830","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/352830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/352836"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=352830"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=352830"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=352830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}