| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 9<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | 4 Fulfilling the requirements specified in ISO\/IEC\u00a020000-1 5 Applicability of ISO\/IEC\u00a020000-1 5.1 Who can use ISO\/IEC\u00a020000-1? <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 5.2 Governance of processes operated by other parties 5.2.1 Processes operated by other parties 5.2.2 Accountability and adherence 5.2.3 Process definitions and interfaces <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 5.2.4 Process performance 5.2.5 Process improvements 5.2.6 Management of other parties 5.3 The extent of technology used to deliver services 6 General principles for the scope of an SMS 6.1 Introduction <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 6.2 The scope of the SMS 6.2.1 Defining the scope 6.2.2 Scope definition and assessment 6.2.3 Limits to the scope 6.3 Agreements between customers and the service provider <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 6.4 Scope definition parameters 6.4.1 Parameters required by ISO\/IEC\u00a020000-1 6.4.2 Other parameters 6.4.3 Sampling for assessment 6.5 Validity of scope definition <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 6.6 Changing the scope 6.7 Supply chains and SMS scope 6.7.1 Reliance on other parties 6.7.2 Demonstrating conformity across the supply chain <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 6.8 Integrating or aligning with other management systems <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Information technology. Service management – Guidance on scope definition and applicability of ISO\/IEC 20000-1<\/b><\/p>\n |